#WATER MAIN BREAK FULL#

Emergency situations may require the water supply to be limited before staff can knock on doors and hang door tags. If a customer is not home or work occurs during late overnight hours, a front door hanger will be placed at each home. Will I be notified? Staff notify every customer by knocking on every door within the impacted area.

#WATER MAIN BREAK FULL#

Utility division staff strive to keep customers with full water pressure for as long as possible. Normally water service is only disrupted for about 2 hours during a 5 hour break. What this means is that impacted residents will experience low to no water pressure during some part of the repair. Will my water be shut off? In most cases, the repair is made under reduced pressure.Excavations need to be given proper time to settle before restoration occurs, so the surface restoration does not sink. Ability to restore landscape, roads, and/or driveways depends on the time of year, and has to be scheduled. In most cases, repairs are made within five (5) hours. How long do repairs take? Repair times vary based on conditions.If multiple breaks have occurred on a section of pipe, or the pipe is in bad enough condition, staff might make a temporary repair, to restore water service, while it plans for the replacement of pipe. Normally, a repair clamp is placed over the hole or crack. How is it repaired? Repair crews pinpoint the leak, and evaluate the pipe's condition.If a water main break is identified, by law, staff must first call 811 to request utility companies locate their infrastructure. What happens once the City is notified of a possible break? City staff assess the situation.Breaks tend to occur more often in winter because of ground movement when it freezes and thaws, which puts stress on the pipes. When do water mains break? Water main breaks can happen at anytime.